The School of Natural Therapies is committed to continually improving the quality of its courses. Our Student Charter is one way of outlining that commitment. As well as what you can expect from us, this charter also explains what the School of Natural Therapies expects of you. In other words, the quality of the services that we believe you are entitled to is balanced with responsibilities placed on you.

Studying at the School of Natural Therapies:

What you can expect from us:

• to receive course notes which will provide you with information about the School and its facilities;
• an appraisal of course syllabus showing key stages and criteria for examination;
• that the teaching you receive will be evaluated. We will use feedback to enhance the quality of our teaching;
• that we will work with you to help you develop your learning skills, recognising that this is an ongoing process;
• that we will provide a quality learning environment;
• that we will provide you with access to appropriate resources to enable you to complete your studies or, in the event that we are unable to do so, direct you to where additional resources can be located;
• that we will support you in your learning, to help you complete your studies;
• that teaching staff will be courteous, professional, punctual and efficient
• that we will seek to create and maintain an atmosphere and environment which is conducive to learning;
• that we will monitor feedback from students with a view to continually enhancing the quality of our provision
• that we will respect your right to confidentiality;
• that we will comply with all relevant legislation.

What we expect of you in return

• that that you will take responsibility for your own learning and assist in creating and maintaining an atmosphere and environment which is conducive to learning for all;
• that you take responsibility for seeking any support you need
• that you use our facilities with respect and consideration for others;
• that you will be courteous, efficient and behave in a professional manner towards staff and fellow students;
• that you will be punctual, arriving in good time for lessons or notify teaching staff of any expected late arrival or absence;
•  that you will pay all fees and charges due when required

Examinations and assessments

• Assignments are usually delivered to and assessed by the tutor electronically by allowing us to use personal email addresses - all relevant marking and tutor feedback will be fed back by the tutor in the same way;
• We would request that anyone who does not have email or PC access notify the school as soon as possible, so that alternative arrangements for issuing of homework/assignments can be arranged; 
• We expect all homework/assignments to be handed in or electronically received by the tutors in a timely fashion. Where problems or delays are anticipated by the student, we request that the tutor is notified as soon as possible;
• Examinations are included in the full price of the course fee and all students are expected to sit the practical and theory examinations on the allocated date provided by the school; the date of the examinations will be confirmed within one calendar month of the first day of the course;
• If students are unable to attend the allocated examination day, only those with a certificated medical condition (issued by a suitably qualified medical practitioner) or those with unforeseen personal circumstances prohibiting them from taking the examination will be allowed to postpone. In such instances (and in line with ITEC ruling), students must subsequently attend the next available examination day, which will be agreed with the School Principal. In cases of unforeseen circumstances the school reserves the right to request suitable written documentation if examinations are to be postponed.
•  If students are unable to attend examinations within 3 months of finishing their course, no further dates can be offered and students will be expected to re-attend study days at the advice and discretion of the lead course tutor – each additional study day will incur a cost of £75.00 per day, payable in advance to the school.